Terms & Conditions

Last updated: September 2026

1. Acceptance of these terms

By engaging Wisdom InfoSoft Pvt. Ltd. ("Wisdom InfoSoft", "we", "us") for any service, or by using a website or platform we operate, you agree to these Terms & Conditions. If you do not agree, please do not proceed, and contact us to discuss.

One set of terms, every market and service. Rather than maintaining separate terms per country or per service, these Terms apply across all of our services (custom software, websites, restaurant ordering platforms, hosting, SEO/marketing) and all markets we serve, with service-specific clauses clearly marked below where they apply.

2. Definitions

• "Client" means the business or individual engaging our services.
• "Services" means the software development, website, application, marketing or related services we agree to provide, as set out in a quote, proposal or agreement.
• "Deliverables" means the website, application, code, designs or other materials we produce for the Client under the Services.

3. Services

We provide custom software and web application development, website design and development, e-commerce platforms, restaurant ordering and reservation systems, AI development, SEO/marketing and related services. The exact scope, deliverables and timeline for a project are set out in the quote or proposal we send you, which forms part of these terms once accepted.

4. Quotes, orders & changes in scope

Quotes are valid for 30 days unless stated otherwise. Once a quote is accepted, it defines the agreed scope. Work outside that scope (additional pages, features or revisions beyond what was agreed) will be quoted separately before we proceed.

5. Payment terms

• Projects are typically billed via an upfront deposit and milestone or completion payments, as set out in your quote.
• Recurring services (hosting, care plans, SEO/marketing retainers, restaurant platform subscriptions) are billed in advance on the agreed cycle.
• Prices shown in USD or EUR to clients outside India, and INR to clients in India, plus applicable taxes (GST in India; VAT and any applicable reverse-charge or OSS rules for EU/German clients, which the Client is responsible for confirming with their own tax adviser).
• Late payments may result in paused work or suspended services until settled.
• All fees are non-refundable once work has commenced, except as otherwise agreed in writing.

6. Client responsibilities

The Client agrees to provide timely feedback, content, access and approvals needed to deliver the project, and warrants that any content, logos or materials supplied to us do not infringe third-party rights. Delays in Client feedback may extend agreed timelines accordingly.

7. Timelines & revisions

Timelines given are estimates based on timely Client input. A reasonable number of revision rounds are included as agreed in the quote; further revisions may be billed separately.

8. Intellectual property

• Upon full payment, ownership of the final Deliverables created specifically for the Client transfers to the Client.
• Pre-existing tools, frameworks, code libraries, templates and know-how owned by Wisdom InfoSoft before or independent of the project remain our property, and are licensed to the Client for use as part of the Deliverable.
• We may display completed projects in our portfolio and marketing materials, unless the Client requests confidentiality in writing.

9. Third-party services & platforms

Projects may rely on third-party services — hosting providers, payment gateways (such as PayPal and Stripe), messaging platforms (such as WhatsApp Business), advertising platforms (such as Meta) and similar. These are governed by their own terms, and we are not responsible for their availability, pricing changes or policies.

10. Hosting, maintenance & renewals

Where hosting or a care plan is included, it covers the period stated in your package and renews at the listed rate unless cancelled. We are not responsible for issues caused by third-party hosting outages, DNS changes made outside our management, or unauthorised modifications to the Deliverable after handover.

We offer server and hosting arrangements in two forms, and responsibility differs between them:

• Wisdom InfoSoft-provided servers: where we provide the server as part of your plan, we are responsible for the infrastructure as described in that plan.
• Client-owned servers we manage: where the Client purchases or already owns their own server and engages us to manage it, the Client remains the owner of that infrastructure and is responsible for its underlying licensing, provider relationship, and any regulatory obligations attached to it (such as data residency). Our responsibility is limited to the managed services explicitly agreed (for example, updates, monitoring and security maintenance), and we are not liable for pre-existing conditions of Client-owned infrastructure or for the Client's chosen third-party provider.

11. Fiscal & regulatory compliance (restaurant & POS clients)

For clients using our restaurant ordering platform or POS hardware in Germany, applicable fiscal record-keeping law (including the German KassenSichV and TSE requirements) and receipt-issuance obligations ("Bonpflicht") are the Client's legal responsibility as the operator of the business. We support TSE integration where required and will confirm the compliance status of any deployment in writing before go-live; the Client remains responsible for confirming their own compliance with a qualified local tax adviser.

12. Warranties & disclaimers

We will perform Services with reasonable skill and care. We do not guarantee specific search engine rankings, traffic, sales or business outcomes, as these depend on factors outside our control. Deliverables are provided "as is" beyond the warranty period stated in your agreement, and we are not liable for issues arising from third-party changes (e.g. platform, browser or API updates) after handover.

13. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to the Services is limited to the fees paid by the Client for the specific Service giving rise to the claim. We are not liable for indirect, incidental or consequential losses, including loss of profits, data or business opportunity.

14. Confidentiality

Both parties agree to keep confidential any non-public business, technical or financial information shared during the engagement, and to use it only for the purpose of delivering the Services.

15. Data protection

Our handling of personal data is described in our Privacy Policy, which forms part of these terms. Where we process personal data on the Client's behalf (for example, operating a restaurant ordering platform), the parties will agree appropriate data processing terms.

16. Cancellation & refunds

Either party may terminate a project with written notice as set out in the specific agreement. The Client is responsible for payment of all work completed and costs incurred up to the termination date. Recurring services may be cancelled per the notice period stated in the relevant package.

17. Termination

We may suspend or terminate Services for non-payment, breach of these terms, or misuse of a Deliverable, after reasonable notice where practical.

18. Force majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, internet or infrastructure outages, or government action.

19. Governing law

These terms are governed by the laws of India, and any dispute is subject to the exclusive jurisdiction of the courts of Mohali, Punjab, India, without prejudice to any mandatory consumer-protection rights a Client may have under the law of their own country.

20. Changes to these terms

We may update these terms from time to time. The "last updated" date above reflects the latest version; continued use of our Services after an update constitutes acceptance of the revised terms.

21. Contact

This is a general template for informational purposes and does not constitute legal advice. We recommend having these terms reviewed by a qualified lawyer for your specific circumstances, particularly for clients in the EU/Germany where consumer-protection and e-commerce law may add requirements.